Every airport, everywhere

Menara Airport (Marrakech, Morocco)

We were waiting for our flight from Marrakech airport to London gatwick (easyjet) at 3:15. we were sitting at the gate an hour before the gate closed waiting to board our flight however, there was no announcement for any flights. People were running around the airport trying to catch their flights and we got up at 13:00 realising they were closing the gates. We spoke to every working at the gate however unexpectedly they were completely useless in that moment of time. The lady was speaking to all 7 passengers that missed the flight in a rude manor and the male workers (3) were completely useless and did not say a word. I was trying to sort something out for everyone as i was the only person that could speak darija but the women was ignoring me and then proceeded to give me blunt and rude replies although seeing we were all in distress. She took everyone’s passports saying she’s going to sort something out for us however when she came back to give back the passports, she didn’t say a word to anyone and once again had a horrible attitude. I asked her if she’s sorted anything out for us and she replied with once again no surprise with an attitude and said “what am i gonna help you with? go help yourselves” i replied back saying what did you do with our passports and she replied with “i cancelled the flight go help yourself”. All 7 passengers are still in complete distress and utter shock after the attitude the workers have given us even though their role as an airport employee is to accommodate all complaints and issues sensibly and maturely. We sat down after claiming our checked in bags and have witnessed yet again another large group of passengers coming to collect their checked in bags after missing their flights. This is absolutely unexceptionable and clearly a fault from the airport as it was many other passengers in the same situation as us.

— Heba Bahij

Sharm El Sheikh International Airport (Sharm El Sheikh, Egypt)

To the Management of Sharm El Sheikh International Airport, I am writing to express my absolute outrage regarding the unprofessionalism and systemic inefficiency I experienced at your security checkpoint on [Date]. After completing the standard luggage scanning, I was stopped for a secondary handbag check. The following experience was utterly absurd: • Unprofessional Conduct: The female officer on duty was actively engaged in a personal phone call on speakerphone with her boyfriend throughout the entire interaction. Her focus was on her conversation and laughing, not on her security duties. • Redundant Paperwork: I was forced to fill out a manual form with my flight number, name, and passport details. Why is this procedure necessary in a modern airport? Why are passengers expected to do the clerical work that your staff is paid to handle? • Lack of Basic Tools: Despite demanding I fill out a form, the officer did not even provide a pen. I was forced to scramble to find my own while she sat there doing nothing. This level of service is a disgrace to an international travel hub. If your staff cannot be bothered to provide a pen or hang up their personal calls, they should not be in a customer-facing security role. I expect to hear how you plan to address this lack of discipline and the necessity of these outdated procedures. 16 January 2026 Terminal 1 8pm

— Yulia Sanzharova

Grantley Adams International Airport (Bridgetown, Barbados)

I arrived at Grantley Adams on Wednesday, 15th January on JetBlue 2661 from JFK. Taurean Best was the wheelchair attendant who helped me deplane. He was so very kind and thoughtful; he even asked if I wanted to shop at the Duty-Free, which I did. He brought me there, asked the sales assistant to get me what I wanted, which she very graciously did, and then whisked me through to the taxi area. He was uniformly cheerful and helpful.

— Margaret W. Browne